^{Вакансия (удаленная работа, фриланс)} Technical Customer Support

Вакансия устарела, не обновлялась более 60 дней.

Опубликовано: 2020-02-11

Responsibilities:

Assist and resolve all customers’ issues by email, online meetings, or tickets
Resolve technical issues through research and exploring answers and alternative solutions
Handle all tickets in an articulate, professional, customer focused manner
Effectively communicate with third parties such as partners and customers regarding encountered technical issues and customer service inquiries, both orally and in writing
Serve as the escalation point of contact for Level 1 Support in order to provide assistance on complex technical issues
Provide solutions or coordinate resolution to a variety of problems of moderate/ advanced scope and complexity

Requirements:

Outstanding English language written and verbal communication skills and comprehension with the ability to clearly and concisely articulate matters to third parties
Willing to work on PST
Excellent knowledge of Magento 1 and Magento 2 platforms
Previous experience in providing technical support with Magento extensions is considered to be a plus
Attention to detail
Technically savvy and able to quickly find solutions to a variety of tickets
Outstanding customer service skills
Ability to multitask and work under short deadline

OSF Global Services

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